All of our products include a 12-month warranty (unless a different warranty period is stated). In the event of repair or replacement, please follow the RMA procedure and make sure you agree with Darveen’s Warranty & RMA Policy. Except as specified herein, Darveen makes no other warranties, express or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. The customer’s right to recover damages caused by fault or negligence on the part of Darveen is limited to the amount paid for the product. Darveen will not be liable for damages resulting from loss of data, lost profits, use of products, or other incidental/ consequential damages, even if advised of the possibility.
1. Customers obtain the form of RMA Request through sales and fill it out, send it to RMA@darveen.com. After receiving the RMA Request, RMA team will provide RMA number and the returning address within one working day.
2. Product Returning for Repairing:
It’s not necessary to return the accessories (such as power adapters, antennas, brackets, etc.) unless they are related to the product’s fault, in this case, the accessories should be sent back together with the faulty product, and the form of RMA Request should be included in the package.
3. After sending the faulty product, customers need to send the courier company name and tracking number to RMA@darveen.com .
4. After receiving the RMA Request and the product sent for repairing, RMA team will check the list of items sent for repairing according to the RMA Request. The repairing shall be completed within two weeks (excluding transportation time), and the repaired product will be returned according to the list in the RMA Request, and a repairing report shall be included in the package.