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Warranty Terms and Conditions

1. Standard Products
   Customers purchasing Darveen standard products are entitled to a two (2)-year limited warranty from the date of shipment by Darveen, covering defects in workmanship and materials.
2. Customized Products
   Customized products, defined as systems designed, engineered, configured, or assembled according to a customer’s specific requirements, are subject to the warranty coverage, special conditions, and warranty period specified in the applicable purchase agreement.
3. Standard Repair Turnaround Time
   Darveen guarantees a standard repair turnaround time of seven (7) business days, excluding public holidays. This period begins when the defective system arrives at the designated Darveen service center and ends when the repair is completed and the system is ready for shipment.
4. Warranty on Repaired Products
   If a product repaired by Darveen experiences the same functional failure within three (3) months from the date of delivery after repair, Darveen will repair the product again at no additional charge.
5. RMA Documentation
   A printed copy of the authorized RMA form must be included inside the shipping package together with the hardware.
6. Unclaimed Repair Items
   If a customer disputes a formal repair quotation or fails to pay or confirm the repair charges for more than one (1) month, Darveen reserves the right to scrap, reclaim, or otherwise dispose of the hardware without any legal or financial liability.
7. Warranty Exclusions
   The RMA warranty is considered void under any of the following circumstances:

• Damage or malfunction resulting from improper operation or failure to follow the instructions in the user manual.
• Damage or malfunction caused by improper environmental conditions, use, or maintenance, including but not limited to liquid ingress, external pressure, accidental drops, mold growth, corrosion, or similar conditions.
• Visible impact damage, missing parts, or other physical defects to the product or its exterior components.
• Unauthorized disassembly, modification, or alteration of the product.
• Use of accessories or components, such as batteries or adapters, that do not meet Darveen’s specifications.
• Damage occurring during transportation.
• Hardware damage caused by natural disasters, including but not limited to lightning, flooding, or severe seismic activity.

Dead-on-Arrival (DOA) Policy

• Standard Products: If a standard product is found to be defective within two (2) months from the date of shipment by Darveen, and the defect is confirmed immediately after opening the original packaging, the product will be classified as Dead on Arrival (DOA). Upon verification, Darveen will provide a replacement product.
• Customized Products (ODM/OEM): Customized products are manufactured according to the customer’s specific requirements. If a DOA issue occurs during the applicable DOA period, Darveen will arrange replacement of the defective component(s).

Repair Charges

• Service During Warranty Period: Repairs will be provided free of charge for products covered by warranty, provided that the issue was not caused by the customer.
• Service Outside Warranty Period: The customer is responsible for applicable labor and material costs.
• DOA Service: Darveen will provide a replacement product.

Shipping and Freight Charges

• Service During Warranty Period: Shipping costs are shared between both parties. Each party is responsible for its own outbound shipping costs and any applicable import/export customs clearance fees.
• Service Outside Warranty Period: The customer is responsible for all round-trip shipping and logistics costs, as well as all applicable import/export customs duties and clearance fees.
• DOA Service: Darveen will bear all round-trip shipping costs and any applicable import/export customs clearance fees.

Limitation of Liability
Under no circumstances shall Darveen be liable for any damage resulting from improper installation, maintenance, use, or modification of its products.
Darveen does not accept liability for damage to the panel surface coating or product housing resulting from cleaning with alcohol-based or ammonia-based cleaning agents.