Darveen is committed to providing reliable after-sales service and technical support. Warranty coverage varies depending on the product type, project, or contractual agreement. Please refer to the applicable quotation or agreement for the warranty terms of your purchased product.
In the event of repair or replacement, please follow the RMA procedure and review the complete Darveen Warranty & RMA Policy before submitting an RMA request.
Except as expressly stated in the Warranty & RMA Policy, Darveen makes no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Darveen’s liability is limited to the purchase price of the product and shall not be liable for any indirect, incidental, consequential, or special damages, including loss of data, loss of profits, or business interruption.
1. Customers obtain the form of RMA Request through sales and fill it out, send it to RMA@darveen.com. After receiving the RMA Request, RMA team will provide RMA number and the returning address within one working day.
2. Product Returning for Repairing:
It’s not necessary to return the accessories (such as power adapters, antennas, brackets, etc.) unless they are related to the product’s fault, in this case, the accessories should be sent back together with the faulty product, and the form of RMA Request should be included in the package.
3. After sending the faulty product, customers need to send the courier company name and tracking number to RMA@darveen.com .
4. After receiving the RMA Request and the product sent for repairing, RMA team will check the list of items sent for repairing according to the RMA Request. The repairing shall be completed within two weeks (excluding transportation time), and the repaired product will be returned according to the list in the RMA Request, and a repairing report shall be included in the package.