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Warranty and RMA Policy

All of our products include a 12-month warranty (unless a different warranty period is stated). In the event of repair or replacement, please follow the RMA procedure and make sure you agree with Darveen’s Warranty & RMA Policy. Except as specified herein, Darveen makes no other warranties, express or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. The customer’s right to recover damages caused by fault or negligence on the part of Darveen is limited to the amount paid for the product. Darveen will not be liable for damages resulting from loss of data, lost profits, use of products, or other incidental/ consequential damages, even if advised of the possibility.

Return Merchandise Authorization (RMA) Procedure

1. To initiate an RMA, please submit an RMA request to your Darveen sales representative. Once approved by the relevant FAE, the sales representative will provide further instructions.

2. You will receive instructions on how to ship your item(s) to our facility for repair. In general, repairs take two to four weeks (excluding shipping time).

3. Products under warranty will be returned to our facility using a FedEx collective account at Darveen’s expense. Please pack the returning products securely and consult your sales representative for the designated return address. Defective devices will be repaired or replaced with factory-refurbished units only if the device cannot be repaired. Darveen reserves the right to replace some RMA products with similar-function products when the original defective products are discontinued or no longer available.

4. Please note that you are responsible for the return shipping cost of repaired products.